Customer Service

OPENING TIMES - Monday - Friday 8 - 5pm . Out of hours please email sales@taylorlighting.co.uk
 
Shipping & Delivery
 
All products highlighted are delivered next working day if orders are completed by 1pm. All other products are normally delivered within 2 to 3 days, however.If there is a mixture of items, the delivery date may be the later date. If unsure ,please contact us. If our delivery time is longer than 5 days from receipt of order we will notify you immediately and you will be given an option to cancel. Please note Saturday and Sunday are not classed as working days.
 
Warranty/Guarantee
 
All goods are guaranteed for between 3 and 5 years . Warrantys on each item are highlighted in the short decription .If nothing is highlighted then the warranty is 3 years. .The guarantee is from the date of receipt against defective parts, materials and/or manufacture (please see returns policy). A qualified and insured electrician should carry out installation of goods otherwise this guarantee may be void. If goods have become compromised as a result of misuse this warranty is void. After 7 working days from the date of delivery, goods returned will be repaired or replaced dependant upon the nature of the fault. Your statutory rights are not affected. 
 
Delivery
 
Delivery is free on all orders over £60 .
UK Mainland (except scottish highlands and islands (below £60) - £11.25
Pre 10.30am is available at an extra £6.50 and small items can be posted at standard rates ,but you have to call us for this . 
Scottish highlands and islands plus channel islands ,Northern Ireland- May incur extra charges .Please call

 

 
Cancellations and returns
 
You may cancel the contract at any time up to the end of 7 working days after you receive the goods, providing they have not been fitted or modified in any way and are returned in the original packaging.
 
If you decide to cancel or return the goods, your request must be made in writing to sales@taylorlighting.co.uk within 14 working days of receipt of the goods for authourisation of return.
 
The cost of returning goods is at the expense of the customer and we suggest you obtain proof and certificate of postage.
 
Once the goods have been received, a full refund (less our post/packaging charges) will be issued within 48 hours.
 
If the goods are not returned as specified, or have been specially ordered in from the manufacturer, we may have to pass on a handling charge.
The return address is Taylor Lighting ,The Rubicon centre ,Broad Ground Road ,Redditch B988YP  
 
Damage
 
Notification of any goods damaged or missing must be made within 48 hours of delivery in writing to sales@taylorlighting.co.uk
 
Notification of any non-warranty goods received faulty or incorrect must be made in writing to sales@taylorlighting.co.uk within 7 days of receipt. We may request photographic evidence.
 
Therefore, please check your goods carefully upon receipt because any damages or shortfalls reported after 7 days cannot be accepted.
 
If the goods are claimed to be faulty within the manufacturer's warranty period you must obtain return authorisation from sales@taylorlighting.co.uk. We will issue a full refund or exchange plus reasonable postage charges once we have inspected and tested the goods and agree the goods have a manufacturing defect and have not been misused or installed. Damage rights do not apply to light bulbs as they are supplied free therefore breakages in transit are not covered.
 
When e-mailing us please ensure you provide us with all the purchase details. When returning goods please obtain proof and certificate of postage.